If you think Facebook is just a social network for thousands of friends to exchange events in their lives, express opinions and share photos, then think again when it comes to your company and business. Facebook can be a powerful marketing tool and it’s free!
Facebook is the perfect extension of your brand and business. It allows you to develop your identity in a more personable way. This can apply to most businesses, but it’s your judgement as to how much you wish ‘expand’ the personality of your company and whether this is appropriate for your market and customers.
Companies can use Facebook, as with all other social media, to communicate and convey important company information. However, the same rule applies, not to blatantly promote but to give useful content which customers will see as valuable or insightful. Product developments, company updates and market changes or news, which are all relevant and helpful to your customers, will be received well and position you as informative and authoritative.
Plus using images, links and videos will give a lot more interest and engagement with your Facebook audience. Specific promotions and even competitions should be integrated across all your marketing mix, but sit particularly well with Facebook as a means of attracting and driving customers to specific, dedicated pages.
Use keywords relevant to your market/products and hashtags for certain topics or content which can be searchable and therefore reach a wider audience. Also tag photos of relevant people either within your company or related contacts. This will then appear on their timeline and appear to their friends, which again will extend the reach of your audience. But tag with caution and etiquette so that no one feels unwanted exposure by your Facebook posting.
This is also the time to ‘relax’ the tone of your copy and use more colloquial language depending on the subject matter. If you are announcing news related to your personnel or team events, then think about how you would best communicate this with appropriate photos and language.
Fairly new to Facebook is the Graph Search which allows you to leverage your friends to find their friends who many work for particular companies that you would like to make contact with. Just search under ‘Friends of friends who work for (name of company)’ and it will bring up a list of contacts. As with all references it’s up to you to make the connection via your friends as a way of introducing new potential work contacts.
Another useful marketing tool to segment your Facebook contacts is to group them into specific lists. This can be done by clicking ‘More’ next to ‘Friends’ on the left hand column. Lists can be set up according to your particular customer needs or by potential/current/advocate customers. It’s down to you to check these different lists to see what they maybe posting and then possibly comment if applicable. You are essentially looking for a way to engage and interact with customers and find insightful information to strengthen your relationships.
Remember Facebook can be a two-way communication, so encourage followers to comment and participate in conversation. Answer any questions, acknowledgement opinions and above all promote discussions so that other followers and indeed their ‘friends’ will notice what’s being said about your topics and company.
Facebook itself has a lot of useful information to help companies set up their Facebook page and get started with profiles and posting. Plus it also explains how to use advertising and how to monitor and measure activity.